Frequently Asked Questions

Freshly baked answers to your sweetest inquiries.

How long do the cookies stay fresh?

Our cookies are baked fresh daily and are best enjoyed within 5-7 days of arrival. To keep them soft, store them in an airtight container at room temperature.

Do you offer gluten-free or vegan options?

Yes! We have a dedicated selection of gluten-free and vegan cookies. While we take precautions to avoid cross-contamination, all cookies are baked in a facility that handles wheat, nuts, and dairy.

How do you ship the cookies to ensure they don't break?

We individually wrap each cookie and use custom-designed protective packaging and cushioning to ensure your treats arrive in perfect, crumble-free condition.

Can I track my order once it has shipped?

Absolutely. As soon as your order leaves our kitchen, you will receive an email with a tracking number so you can follow your cookies' journey to your doorstep.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if your order is damaged or incorrect, please contact us within 24 hours for a replacement or refund.

Do you provide catering for large events or weddings?

We love being part of your special days! We offer bulk discounts for orders over 10 dozen. Please contact our events team via the 'Custom Orders' page for more information.