Returns & Exchanges

Due to the perishable nature of our fresh-baked goods, we are unable to accept physical returns; however, we are committed to your satisfaction and offer replacements or refunds for any quality issues. If your cookies arrive damaged or do not meet our freshness standards, please contact our support team within 48 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product to help our quality control team understand the problem.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos of your delivery.

• 3.
  Review Process

  Our bakery experts will review your claim within 24 hours to determine if a replacement or refund is appropriate.

• 4.
  Resolution

  Once approved, we will immediately initiate a fresh shipment of your order or issue a full credit to your original payment method.